AWS has released a Service Level Agreement (SLA) for AWS Systems Manager, which provides availability guarantees for AWS Systems Manager. This Amazon Service Agreement (this «SLA») is a policy that governs the use of the included services (see below) and applies separately to each account using the Included Services. In the event of any conflict between the terms of this SLA and the terms of the AWS Customer Agreement or any other agreement with us that governs your use of our services (the «Agreement»), the terms of this SLA apply, but only to the extent of such conflict. The wholesale terms used there, but not defined here, have the meaning defined in the agreement. The Amazon RDS Service Level Agreement covers multiple database relational service availability zone availability zones for the following database engines hosted on RDS: If the percentage of monthly uptime of such a requirement is confirmed by us and is less than the service obligation, we present the service credit to you in a billing period after the month in which our request has been confirmed. If you do not provide the request and other information as requested above, you will be disqualified from receiving a service credit. Unless otherwise specified in the Agreement, this SLA sets out your unique and exclusive remedies and AWS` exclusive and exclusive commitments for any unavailability, non-performance, or other unavailability of the services included by us. • «percentage of hourly uptime» is calculated by deducting from 100% the percentage of minutes provided during an hour when a single ec2 instance was in a state of unavailability. Hourly uptime percentages exclude downtime resulting directly or indirectly from an exclusion from Amazon Compute SLA.
The service level agreement for Amazon EC2 includes several compute services, including:. . . 1. the words «SLA Credit Request» in the subject line;. . 3. resource identifiers for the relevant inclusive service; And it`s worth noting that the availability SLA for the different instances of the EC2 is only 90%, which allows up to 73.05 hours of downtime per month. . . .